Once an order is submitted and paid for by the customer it is NOT able to be edited or adjusted under any circumstance at all. Please double check your DISCOUNT CODES, sizes, quantities, and monograms PRIOR TO submitting payment. We will not adjust or change any details to a paid order once it is submitted. It is the responsibility of the customer to reach out to us prior to payment if you have any questions or concerns. 

Sale/ Discount Items: Any sale item or an item that a discount code is used on at check out is considered a FINAL SALE. Items that are discounted or on sale are not eligible for replacement or further discount due to manufacturing defects should your item arrive with one under any circumstances. 

Sizing Concerns: If you have a concern with the sizing of your items please reach out to us within 7 business days. If the item does not match our stated size charts we will work with you to offer a solution. However, we do not offer exchanges, returns, refunds, or credits for items purchased in the size received if it aligns with our size charts. Please check our listed size charts prior to ordering. These can be found on the individual listings per a link, our website by searching "size charts," or on our Facebook page under albums.

Returns/ Refunds: We kindly ask that you please inspect your items upon receiving them. Any manufacturing defects must be reported to B and B Embroidery and Smock Co, LLC within 7 business days of receiving the item. You can email us at bandbsmocks@gmail.com . Please include your order number, a detailed description of the defect, a picture of the item that was affected, and a picture of your signed packing slip. Failure to include these three points could delay or inhibit our ability to correct this issue. After email correspondence, if there is a manufacturing issue noted by our staff, the customer will have 7 business days to provide tracking for the affected item. Paid return labels are issued for items with manufacturer defects ONLY. Shipping for any other issue outside of this will be at the expense of the customer. Should the customer fail to provide tracking for the defected item within 7 business days the item will no longer be eligible for exchange, refund, remake or credit. 

Issues with defective items: If available, we will offer you a replacement item. If not, defective items are eligible for a remake, refund or credit only. If a remake is chosen, the defective item is expected to be returned to B+B Smocks, LLC unworn, unwashed, with original tags attached, and in the original clear packaging. 

ANY item that is being returned or exchanged, regardless of the condition, MUST be unworn, unwashed and still have the original tags attached and be in the clear packaging.

Returning an item for a store credit or refund: Store credits and refunds will not be issued until the item is received and inspected by our team at B+B Smocks, LLC. Any returned item that is not unworn, unwashed, or without the original tags and clear packaging will not receive a store credit or refund. 

Any worn or washed items are NOT returnable, refundable or eligible for an exchange under any circumstance. 

SPLIT PAY: We do offer FREE split pay option for our customers! By using this code at checkout, the customer agrees to pay half of the order total at checkout and will then receive a separate invoice for the remaining half once the order ships to us (approximately 10-12 weeks). IT IS THE CUSTOMERS RESPONSIBILITY TO PAY THE SECOND HALF OF THE SPLIT PAY INVOICE. IF A CUSTOMER FAILS TO PAY THE 2ND PORTION OF THEIR SPLIT PAY INVOICE, THEIR ITEMS ARE FORFEITED AND WILL BE RELEASED WITH EXTRAS. We do NOT refund your first initial payment should you fail to pay your second invoice. Only personalized items that are covered from your first split payment will be shipped. **SPLIT PAY is NOT a discount code for a percentage off of your order total.** It is a perk offered to better fit the needs of our valued customers. We do send out multiple reminders, tag on Facebook and make multiple posts alerting customers prior to these being sent out and the deadline. ALL split pay invoices are cancelled once the order begins shipping. Should you miss a split pay invoice, you can reach out to us at bandbsmocks@gmail.com to have this reissued. Please keep in mind that there is a $20 fee for reissuing missed split pay invoices. If it is your first missed split payment we do waive that fee and note this on your account. Any missed split payments after the first missed invoice will show an additional $20 fee added. 

*ALL sales are final and are nonrefundable UNLESS there is a determined manufacturer defect. 

*ALL CUSTOM SMOCKS ARE NON REFUNDABLE FOR ANY REASON OTHER THAN A MANUFACTURER DEFECT

*Personalized items are not eligible for a return, refund, or exchange under any circumstances at all. 

*ETA (ESTIMATED TIME ARRIVAL) for pre orders is exactly that, an estimate. We do not guarantee items by any specific date due to any unforeseen delays that may occur during both the manufacturing and shipping process. We will not issue refunds for any items that have not arrived within the ETA. We will work with customers to try and offer a solution.